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We currently ship only to customers in the U.S. and Canada.
U.S. orders ship from the U.S. via UPS, OnTrac, or Amazon Shipping, with an estimated delivery time of 2 to 4 business days from the date the order is processed. Orders to Hawaii, Alaska, and APO addresses may take longer.
Please note that any delays or damage caused by shipping carriers are outside our control. We also recommend providing accurate shipping information to avoid misrouted or undelivered packages.
If your package goes missing, we'll help however we can. That said, lost packages are ultimately the responsibility of the shipping carrier, and we're unable to replace or refund them.
If your order arrives damaged, incomplete, or incorrect, see the Damaged or Incorrect Items section below so we can make it right.
You can try Happy Aging with peace of mind. Our money-back guarantee covers your first order of a given product: if you're not satisfied for any reason, you can request a refund within 30 days of receiving that first order.
A few things to know:
Returns are accepted only on your first order of a product. We don't accept returns on repeat or subsequent orders, or on one-time purchases. If something is wrong with a later order (a damaged, incorrect, or missing item), see the Damaged or Incorrect Items section below. We'll always take care of our own errors.
If your order arrives damaged or you received the wrong item, we'll make it right on any order. Start a claim through our returns portal at https://happyaging.loopreturns.com within 30 days of delivery, and include a couple of photos of the item and the packaging. Once we've verified the issue, we'll arrange a replacement. No replacement is sent without proof that the item arrived damaged or incorrect.
If an item is missing from your order, contact us at hello@happyaging.com within 30 days of delivery and we'll sort it out. There's nothing to return in that case.
If a product is returned to us because of an incorrect or incomplete address, we aren't responsible for reshipping it. We may issue a refund for the product, minus any shipping costs, provided it's returned in its original condition.
If a shipment comes back to us as undelivered, you may receive a replacement or a full refund. Alternatively, we can reship the order after collecting an additional shipping fee. This does not apply to refused packages.
We won't accept requests for replacements or refunds more than 30 days after delivery.
If you refuse a package, it will incur a return shipping fee, which is deducted from your refund. We won't know the exact fee until the carrier charges us. By refusing your package, you accept responsibility for this fee.
Refused shipments can also get lost in transit and may not come back to us. If you refuse a shipment and it doesn't return to our warehouse, we're unable to issue a refund. For this reason, we recommend accepting the package and starting a return through our portal instead of refusing it.
Once an order is placed, we're not able to cancel it. If you'd like to correct your shipping address, email us right away at hello@happyaging.com. A change may be possible while the order is still unfulfilled; once it's been processed for shipping, we can't edit it. We're also unable to change items, sizes, or quantities on an existing order.
Happy Aging isn't responsible for duplicate orders placed by customers online. It's the customer's responsibility to avoid placing duplicates. If a duplicate order is placed, our standard return guidelines apply.
Your subscription is fully self-service. We don't cancel subscriptions for customers, and our customer service team doesn't process cancellations. Instead, you can manage everything (cancel, pause, skip a shipment, or change how often it ships) anytime in your account portal at https://account.happyaging.com, in just a few steps.
You can cancel your subscription after a 30-day window from the date of your initial order. This window gives you time to receive and try the product. Once you cancel, you won't be charged again or receive any further shipments.
By subscribing, you agree to the terms outlined here.
If you request cancellation of your subscription on the same day as your initial purchase, we reserve the right to cancel both the subscription and any associated order.
All annual plan sales are final. Once an order is processed and shipped, we're unable to offer a refund or cancel subsequent orders. Our systems are built to process orders efficiently, and we can't stop orders once they've been initiated. Please review your purchase carefully before choosing the annual plan.
Free gifts are subject to this return policy. If you return your first order, all items, including any free gifts, must be returned. If a free gift isn't included, its retail value (as a one-time purchase) is deducted from your refund.
If a free gift is ever missing from your order, we can include it with your next subscription shipment. We don't send free gifts separately; they're included only with subscription orders.
By using our services, you agree to these terms and conditions. If you have any questions, reach us anytime at hello@happyaging.com.
